November 15, 2019

Winter Is Coming, Tips For Booking A Trip

The Financial and Consumer Affairs Authority (FCAA) wants to make sure people protect themselves when booking a trip this winter.

By taking precautions, consumers can ensure their reservations are confirmed with the actual supplier and they can minimize their financial loss if a third party goes out of business.

Here are five steps to take when booking a trip:

• When booking airfare, a hotel, or a car rental through a third party, including travel agents, confirm your booking with the actual supplier to ensure that the reservation was received and correct.
• Pay with a credit card.  It’s easier to get a refund through a credit card provider.  But first, make sure you know what currency is being used (make sure your account for exchange rates).
• Minimize the use of cash or cheque deposits when working with someone on your holiday.  It may be more difficult or impossible to get a refund if the third party goes out of business.
• Thoroughly read the cancellation policy set out in your travel contract.  Make sure you know what to do in a worst-case scenario.
• Do research, read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies to confirm that the third party is well established and has a good reputation.

Contact Consumer Protection Division

The Consumer Protection Division may be able to help consumers who have problems with a travel contract.  They can call toll free at 1-877-880-5550 or by email at [email protected].