September 07, 2018

Consumer Alert – Want To See Jack White In Regina Or Paul Brandt, High Valley, Jess Moskaluke And Hunter Brothers In Regina/Saskatoon?

Tickets to Jack White’s concert in November and Paul Brandt’s concerts including High Valley, Jess Moskaluke and Hunter Brothers next February go on sale this Saturday, September 8, 2018.  The Financial and Consumer Affairs Authority wants to remind you if you’re planning on buying a concert ticket within the first 48 hours of going on sale, make sure you buy from a primary seller such as Live Nation or Ticketmaster.

First Choice
Saskatchewan residents and surrounding jurisdictions have exclusive access to tickets for concerts held in this province in the first hour of sale to the general public.  After this hour, the primary seller can sell tickets to areas outside of Saskatchewan and surrounding jurisdictions.

Advertising
In the first 48 hours of sale to the general public, only a primary seller can sell concert tickets.  After 48 hours, resellers can advertise and resell tickets.  If you buy from a resale site within the first 48 hours, tickets might be fake.

Signs that Tickets May Be Fake:

  • listed for sale without specific seat numbers; and
  • listed in U.S. dollar amounts for a Canadian show.

Protect Yourself – Buy with a Credit Card
If you buy from a resale site and get a fake ticket, it may be easier to get a refund by purchasing tickets with a credit card compared to cash or debit.  Read the terms and conditions on the card to understand what protections are available.

Problem with a Recently Purchased Concert Ticket?
If consumers wish to file a formal complaint about ticket sales, they can contact the Consumer Protection Division toll free at 1-877-880-5550 or by email at consumerprotection@gov.sk.ca

For more information about ticket sales, visit http://fcaa.gov.sk.ca/consumers-investors-pension-plan-members/consumers/consumers-of-goods-and-services/ticket-sales.