April 29, 2016

Buyer Beware: Concert Tickets

Concert tickets to popular acts like Garth Brooks are in high demand but consumers should be wary about purchasing from resellers, third-party websites and promoters.

The Consumer Protection Division of the Financial and Consumer Affairs Authority (FCAA) has received complaints about third-party sellers advertising ticket sales before the tickets have gone on sale.  They are trying to sell tickets they do not own.

Don’t Buy Phantom Tickets
Consumers who purchase “pre-sale tickets” from “scalpers” or pre-sale websites may be subject to fraud and lose their money.  Consumers are reminded it is illegal to sell, advertise or list for sale, any tickets to an event in Saskatchewan unless the tickets are in the seller’s possession or control.  If a seller does not hold a ticket, they may not sell it.

No Bots Allowed
It is illegal to use computer software (bots) to automatically buy tickets.  It is illegal to use or sell software to avoid or defeat a ticket seller’s website security, control system or measures designed to ensure a fair and equitable ticket buying process.

The Ticket Sales Act
The Ticket Sales Act (www.fcaa.gov.sk.ca/Default.aspx?DN=e657ee51-e810-4a9a-ac83-1319f122dd8e) and regulations have more details about advertising restrictions, pre-sales and additional rules to protect consumers.

Report Fraud and Illegal Ticket Sales
If consumers wish to file a formal complaint or report fraud about pre-sold tickets, they can contact the Consumer Protection Division toll free at 1-877-880-5550 or by email at consumerprotection@gov.sk.ca.